Lessons Learned On Vacation: Sometimes It’s What You Don’t SeePosted: July 8, 2011
Sometimes it is the little things that matter. Appearances aren’t the most important thing, but sometimes they make a difference. Attention to detail can be critical.
I had a little rainy day time to kill on vacation and was watching one of those cable channels that exists to draw tourists to restaurants and attractions in the area. There was a show on about restaurants. The best way I can describe the show is that it was a series of five-minute infomercials about places to eat.
One of the ads featured what seemed to be a very nice establishment. The ad started with an interview with the owner, who gushed about his menu and his staff. A little feature on the head waitress was next, followed by the owner talking about how good it was that he had his own butcher on staff at the restaurant.
Lefty, Come Out And Say Hello To Everyone
The butcher seemed like a nice old guy. He said he had been working for the restaurant for over twenty years. The video portion of the interview switched to some shots of Mr. Butcher at work, cutting and aging steaks while the audio talked about how having an in-house butcher benefitted the dining experience. The segment ended with a shot of the butcher holding up a freshly cut steak for the viewer to see.
What I saw was that Mr. Butcher was missing the end of one of his fingers. I can only assume there was some sort of occupational mishap in his past.
I’m sure that Lefty The Butcher is a good man who knows his business. I believe that there is some benefit to having him on staff as opposed to the restaurant buying meat all willy-nilly like the rest of us do. God bless the man for choosing to stick with his trade after what was likely a very painful episode in his life.
I will not eat at that restaurant.
I am not at all concerned that I’ll end up with a section of one of Lefty’s nine and three-quarter remaining digits as a garnish. I think going through a self amputation imparted an extra level of care in Mr. Butcher that he did not have in his carefree, ten fingered youth.
I will not eat at that restaurant because I think that including the short fingered hand in the ad implies an unacceptable lack of attention to detail by the restaurant’s management. Sure, be proud of your butcher. Brag on him. Show a long shot of him at work. If you want to interview him, keep the camera high and tell him not to scratch his face. Have your chef (presuming he hasn’t lopped something off) display the steak. Any thinking person has to know that a butcher who only has nine fingerprints is going to be distracting to potential customers. If the management is missing that detail, what else are they missing? I do not intend to find out.
I’m going to start paying attention to the small details in life.
Sometimes it is the small things that make a difference.
Sometimes it’s what you don’t see.
Like a fingertip.